During an incident the two most valuable things are usually in tension: getting systems back, and understanding what happened. Move too fast and you destroy the evidence that would tell you how they got in and whether they are still there. Move too slowly and the business bleeds.
Incident response is the discipline of doing both properly — containing the problem while preserving the record.
What We Do
- Containment guidance — limit the damage without destroying the evidence trail.
- Evidence preservation — captures, images and logs collected defensibly, in case this becomes a legal or insurance matter.
- Traffic and log analysis — reconstruct sessions, identify command-and-control patterns, trace data movement. Tooling described on our forensics page.
- Root-cause reconstruction — how entry was gained, what was reached, what was taken.
- Scope determination — the question everyone asks first and that takes the longest to answer honestly.
- Reporting — a written account that stands up to auditors, insurers and regulators.
When It Crosses Into OT
An incident that reaches building or industrial systems needs someone fluent in both worlds. Corporate IR tooling and instincts do not transfer cleanly to a network running BACnet and a Niagara station, and treating OT like IT during an incident is how a security event becomes an operational one.
Prevention Is Cheaper, Obviously
If you are reading this before an incident, the useful work is testing, secure development, and proving your recovery actually works — which is exactly what our recovery validation platform is being built to do.
Get in touch — whether you are in an incident now or want a responder who already knows your environment before you need one.
Related services
- OT and Network Forensics — Related: OT and network forensics.